Factual defects
The provider should deliver the goods to the consumer in accordance with the contract and shall be liable for the factual defects and legal defects in fulfilling the obligations. Defects are factual if the product does not possess the properties necessary for normal use or traffic, if the product does not possess the properties necessary for personal use for which purpose the consumer is purchasing it, and of which the provider was aware or should have been aware of, if the product lacks the properties or features which were expressly or implicitly agreed upon, or respectively prescribed, if the provider delivers a product which does not correspond to a sample or model, unless the sample or model was shown only for informative purposes.


The consumer can exercise his or her rights by informing the provider about the defect within two months from the day, when the defect was discovered. The consumer must provide in the notification of the defect a detailed description of the defect and enable the provider to inspect the product. The consumer can inform the provider of the defective product in person, upon which the provider shall provide the consumer with an attestation, or the consumer may send the notification of defect to the retail location where the product was purchased or to the provider` s representative with whom the contract was concluded. The buyer can inform the provider about the defect in person, over email, fax or send the notification to the address Zavas d.o.o., Špruha 19, 1236 Trzin, desirable on the submitted Reclamation form, which can be found at the back of the receipt. The buyer can also find the Reclamation form in the online shop Zavas or send a demand for this form to the provider by email to or call the number 01 5610 420.

The provider shall not be responsible for factual defects, which appear after the manufacturer’s warranty has expired, after the goods were delivered. Warranty is aligned with the legislation regarding personal protective equipment and commercial customary practices and is determined by the manufacturers of the products.
The consumer who properly notified the provider of a defect has the right to demand from the provider the removal of the defect from the product or the partial refund of the amount paid for the product in proportion to the actual fault, or the exchange of the defective product with a faultless one, or the total refund of the amount paid.
If the quantity that the buyer receives differs from the one noted on the delivery note and invoice, he or she should inform the employees of the company Zavas d.o.o. in a written form, as soon as the goods are received or until the next business day.

When receiving the reclamation and if the defect is not disputable, the provider, company Zavas d.o.o, needs to grant the request of the buyer as soon as possible or at least within eight days, or in the same period reply to the buyer’s request.

Other users
For other buyers, the provisions of the act, regulating obligational relationships, are used for questions regarding factual defects.


You may also want to check


From Consumer Protection Act (ZVPot-UPB2, Official Gazette of the Republic of Slovenia, No. 98/2004)
A product, which has been issued a warrant for...

Limitations of liability

The provider shall to the best of its ability strive to maintain the currency and accuracy of the information published on its website. Despite his...

Shipping the goods

Within the shipping time limits, the company Zavas will prepare the goods according to the order confirmation and shipped them to the chosen delivery...

Complaints and disputes

The provider respects the relevant consumer protection legislation. The provider shall try its best to fulfil his obligation in setting up an...

Changing general terms and conditions

The company Zavas has the right to change the general terms and conditions at any time, if this is required by the technical, commercial reasons or...

Protection of personal information

Collection of personal information
By filling out the form, the buyer agrees that the company Zavas as an operator of the personal information...

Returning the goods

The user as a natural person can withdraw from the contract within 14 days of the date of receipt of the ordered goods, without having to...

Payment and payment conditions

Orders, invoices and open items are saved in an electronic form on the provider’s server and are accessible to the buyer at all times in the user...

Purchasing process in the online shop Zavas

User can see detailed information regarding the order status and content on the provider’s web site at all times. Under the Profile tab, the user...

Delivery and delivery costs

Explanation of phrases:
Estimated shipping time – is a time limit within which the goods are shipped from the warehouse in Logatec and is estimated...


The prices are quoted as:
Regular prices – are the prices that are valid in the retail-advising center Zavas, BTC Ljubljana, lower floor of the...

Registration and verification process

Upon registration, the visitor of the online shop Zavas enters his or her email address and chooses one of the following options: the user can be a...

General terms and conditions

Dear buyers!

The company Zavas d.o.o. offers online shopping of personal protective equipment in the online shop Zavas. We enable you to shop for...

Customer Service


Monday - Friday:
t: +386 1 5610 420
f: +386 1 5610 430


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Special discounts
for large purchases.

Discounts apply for regular prices. Discounts do not add up.

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INDUSTRIAL EQUIPMENTZARGES Stairs and PlatformsTransportation and Storage Boxes

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